Cambridge Cleaning & Property Maintenance (“we”, “our”, or “us”) is committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, store, and protect your personal information in accordance with the UK General Data Protection Regulation (UK GDPR).

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1. Information We Collect

We may collect and process the following personal data:

• Contact information – such as name, company, phone number, email address

• Project details – information related to the services you enquire about or purchase

• Website usage data – including IP address, browser type, and browsing behaviour (via cookies)

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2. How We Use Your Information

We use your information to:

• Respond to enquiries or service requests

• Provide quotations and carry out our services

• Manage business relationships and contracts

• Improve our website and user experience

• Send relevant updates or marketing (if you have opted in)

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3. Legal Basis for Processing

We only process your data when we have a lawful basis to do so, such as:

• Contractual necessity – to provide services or respond to your enquiry

• Legal obligation – for recordkeeping, invoicing, or compliance

• Consent – for marketing or optional data collection

• Legitimate interest – to improve our services and business operations

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4. Data Sharing

We do not sell your personal data. We may share information with trusted third parties such as:

• Service providers assisting with website hosting, IT support, or payment processing

• Legal or regulatory bodies when required by law

All third parties are required to respect the confidentiality and security of your data.

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5. Data Security

We take appropriate technical and organisational measures to protect your data from unauthorised access, misuse, or loss. All data is stored securely and only accessible by authorised personnel.

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6. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes we collected it for, including legal, accounting, or reporting requirements.

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7. Your Rights

You have the right to:

• Access the personal data we hold about you

• Request correction or deletion of your data

• Withdraw consent for marketing communications

• Object to or restrict processing in certain cases

• Lodge a complaint with the ICO (Information Commissioner’s Office)

To exercise your rights, contact us at:
Email: sariah@cambridgecpm.co.uk
Phone: 07508 183705

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8. Cookies

We use cookies to enhance user experience and analyse website traffic. You can manage cookie settings in your browser. 

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9. Changes to This Policy

We may update this policy from time to time. Please check back regularly to stay informed.